Helpdesk Management

321 New Tickets

+ 1.2% than yesterday

70 Solved Tickets

- 2.2% than yesterday

125 Pending Tickets

+ 4.2% than yesterday

Ticket Status
2019
2018 2017
  • New Tickets
  • Solved Tickets
  • Pending Tickets

65%

Reached

Time to Resolved Complaint

The average time taken to resolve complaints.

7m:32s / Goal: 8m:0s

35%

Reached

Average Speed of Answer

Measure how quickly support staff answer incoming calls.

0m:20s / Goal: 0m:10s

Overall Rating

Measures the quality or your support team’s efforts.

4.2

5.0
3,230
58%
4.0
2,230
24%
3.0
1,230
10%
2.0
1,230
5%
1.0
7
2%
Customer Satisfaction

9.8 2.1%

Performance Score

Excellent
3,230
58%
Very Good
3,230
58%
Good
3,230
58%
Fair
3,230
58%
Poor
3,230
58%